RESPONSE Dealership CRM
If you are not currently utilizing a certified CRM, RESPONSE is a cost-effective solution that will allow you to manage all your Mercury Marine leads in an easy-to-use application.
Receive leads, log outbound and inbound customer touchpoints, schedule tasks, receive notification alerts and view lead details all in one web-based CRM.
Lead Management
- Securely receive Mercury Marine leads
- Record lead activities
- Automatic merging of duplicate leads
- Auto-response functionality
- Email notification for new leads
- Integrated email
- Workflow rules to help automate touchpoints with customers
User Management
- Multiple users and roles
- Configurable users for auto-assigning leads to staff
- Reassign leads to users
Reporting
- Detailed, downloadable reports
Calendar and Task Management
- Full calendar to track appointments
- Task management by user to track activities throughout the day